Who do we really measure for?
Submitted by sean on Sat, 11/19/2011 - 23:16
Our highest priority is to satisfy the customer through early and continuous delivery of valuable software.
This is the first principle behind the agile manifesto. Most organisations claim to be customer focused and driven by the needs of their customers. But are they really? It is interesting to look at the measures these organisations use. Who do these measures actually serve? Do they answer the question are we satisfying our customers, or do they provide management information?
See original: Who do we really measure for?
